Voice and Lead Capture
Use this part of Public AI Chat when your public assistant should do more than answer questions. It can support voice interaction, meeting-link handoff, and lead-notification workflows where those features are enabled in your environment.
Voice Settings
Public AI Chat can include:
- a voice-chat toggle
- a text-to-speech voice selection for AI responses
Voice features should be enabled only when the embedding experience and access configuration are set up for voice use.
Lead Capture and Handoff
Public AI Chat can also support:
- a meeting-link setting for scheduling or escalation
- lead-capture flows
- notification recipients for captured leads
Notification recipients are selected from Site administrators or the Site owner.
When to Use These Features
These settings are useful when Public Chat is part of:
- a support triage flow
- a sales or qualification path
- a booking or contact handoff
- a higher-touch documentation experience