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Organization Billing

View comprehensive billing information and usage statistics for your organization. Understand your plan costs, usage metrics, and how organization billing works. Access organization billing through Settings > Organization > Organization Billing.

Accessing Organization Billing

Navigate to Settings > Organization > Organization Billing to view:

  • Current plan and pricing
  • Usage statistics
  • Billing breakdown
  • Seat utilization

Permissions: Only users with billing viewing permissions can access organization billing. Typically limited to Super Admins and Admins with billing access.

Current Plan and Pricing

Plan Information

The billing page displays your current plan:

Plan Type: Your organization's subscription plan (Team, Enterprise, etc.)

Billing Frequency: Monthly or annual billing cycle

Currency: Billing currency (USD, CAD, etc.)

Total Cost: Total monthly or annual cost

Pricing Breakdown

Understand what you're paying for:

Base Charge: Base subscription cost for your plan

Additional Seats: Cost for seats beyond included seats (if applicable)

Additional Indexed Pages: Cost for indexed pages beyond plan limits (if applicable)

Total: Sum of all charges for your billing period

Billing Frequency

Monthly Plans: Charged monthly on your billing date

Annual Plans: Charged annually on your billing date

Proration: Charges may be prorated for mid-cycle changes

Usage Statistics

Monitor your organization's usage across key metrics:

Active Users

User Count: Number of active users in your organization

Display: Shows current active users vs. total seats (included + additional)

Progress Indicator: Visual progress circle showing seat utilization percentage

Usage: Active Users / (Included Seats + Additional Seats) × 100%

Storage Used

Storage: Total storage used across all organization sites

Display: Shows storage used in human-readable format (GB, TB, etc.)

Progress Indicator: Visual progress circle showing storage utilization

Limit: Compare against your plan's storage limit

Overage: Shows percentage over limit if exceeded

Indexed Pages

Indexed Content: Total pages equivalent indexed across all sites

Display: Shows indexed pages count

Progress Indicator: Visual progress circle showing indexing utilization

Limit: Compare against your plan's indexed pages limit

Overage: Shows percentage over limit if exceeded

Collaborators

Collaborator Count: Total number of collaborators across all organization sites

Display: Total collaborator count (may include external collaborators)

Purpose: Understand collaboration scope and external user engagement

Total Sites

Site Count: Total number of sites in your organization

Display: Total sites created by organization members

Tracking: Monitor site creation and growth

Total Files

File Count: Total number of files across all organization sites

Display: Aggregate file count

Tracking: Understand content volume and growth

Understanding Usage Metrics

Seat Utilization

Included Seats: Seats included in your base plan

Additional Seats: Seats purchased beyond included seats

Used Seats: Currently active organization members

Available Seats: Remaining capacity for new members

Utilization: Percentage of total seats being used

Storage Metrics

Total File Size: Aggregate size of all files across organization sites

File Size Limit: Maximum storage allowed by your plan

Utilization: Percentage of storage limit used

Overage: Additional storage beyond plan limits (may incur charges)

Indexing Metrics

Total Indexed Pages: Total pages processed for search and AI features

Index Pages Limit: Maximum indexed pages allowed by your plan

Utilization: Percentage of indexing limit used

Overage: Additional indexed pages beyond plan limits (may incur charges)

Billing Permissions

Who Can View Billing

Super Admins: Full access to all billing information

Admins with Billing Access: May have limited billing viewing permissions

Regular Members: Typically cannot view organization billing

Billing Administrators: Users specifically granted billing access

Permission Levels

View Only: Can view billing but not modify

Full Access: Can view and manage billing, payment methods, and plans

Restricted: Limited to specific billing sections

Organization vs Individual Billing

Organization Billing

Scope: Covers all organization members and sites

Charges: Base plan, additional seats, indexed pages overages

Payment: Charged to organization payment method

Management: Managed by organization administrators

Individual Billing

Scope: Personal account charges (if not part of organization)

Charges: Personal plan, AI credits, individual usage

Payment: Charged to personal payment method

Separation: Individual billing is separate from organization billing

Relationship

Independent: Organization and individual billing are separate

No Overlap: Charges don't overlap between organization and individual accounts

Member Benefits: Organization members benefit from organization plan features

Additional Charges

Additional Seats

When Charged: When you exceed included seats and add more

Cost: Per-seat monthly charge

Display: Shown in pricing breakdown as "Additional Seats (X)"

Calculation: Additional Seats × Per-Seat Monthly Rate

Additional Indexed Pages

When Charged: When indexed content exceeds plan limits

Cost: Per-page or per-thousand-pages monthly charge

Display: Shown in pricing breakdown if applicable

Calculation: Based on overage beyond included indexed pages

Understanding Limits and Overages

Seat Limits

At Capacity: Cannot add members when all seats are used

Upgrade Options: Upgrade plan or purchase additional seats

Planning: Monitor seat usage to plan for growth

Storage Limits

Plan Limits: Each plan includes a storage limit

Overage Handling: May incur additional charges or require plan upgrade

Optimization: Monitor storage to optimize usage

Indexing Limits

Plan Limits: Each plan includes indexed pages limit

Overage Handling: May incur additional charges or require plan upgrade

Content Management: Manage content to stay within limits

Best Practices

Regular Monitoring

Weekly Reviews: Check usage metrics weekly

Monthly Analysis: Perform monthly billing reviews

Trend Analysis: Track usage trends over time

Usage Optimization

Seat Management: Regularly review and optimize seat usage

Storage Management: Archive or remove unused content

Indexing Optimization: Manage content to optimize indexing usage

Budget Planning

Forecast Usage: Use historical data to forecast future needs

Plan Upgrades: Plan upgrades based on usage trends

Cost Management: Monitor costs and optimize spending