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Email Settings

Your email address is central to your Clear Ideas account. It's used for authentication, notifications, billing, and account recovery. Manage your email address through Settings > Email Settings.

Changing Your Email Address

To update your email address:

  1. Navigate to Settings > Email Settings
  2. Review your current email address displayed on the page
  3. Click Change Email to open the email change dialog
  4. Enter your new email address in the dialog
  5. Confirm the change
  6. Complete the verification process

Email Verification: After entering a new email address, you'll receive a verification email at the new address. You must verify the new email before it becomes active.

Important Notes:

  • Your current email address is displayed on the Email Settings page
  • Email changes require verification before taking effect
  • Until verification is complete, your old email remains active for login and notifications
  • Verification emails may take a few minutes to arrive

Email Verification Process

The email change process uses a two-step verification system for security:

Step 1: Request Email Change

  1. Enter New Email: In the Change Email dialog, enter your new email address
  2. Validation: The system validates that:
    • The email address is in a valid format
    • The new email is different from your current email
  3. Verification Code Sent: A 6-digit verification code is sent to your new email address
  4. Code Expiration: The verification code expires after a set period (shown in the dialog)

Step 2: Verify Email Change

  1. Check Your Email: Open your new email inbox and find the verification code
  2. Enter Code: Return to the dialog and enter the 6-digit verification code
  3. Complete Verification: Click "Verify & Update" to complete the process
  4. Email Activated: Once verified, your new email becomes your primary email address

Important:

  • The verification code is 6 digits
  • Check your spam/junk folder if you don't receive the code
  • You can go back to change the email address if needed
  • Until verification is complete, your old email address remains active for account access and notifications

Impact of Email Changes

Changing your email address affects several aspects of your account:

Notifications

Notification Delivery: All email notifications will be sent to your new email address once verified. Pending notifications may still be sent to your old address until verification completes.

Account Access

Login: You'll use your new email address to sign in to Clear Ideas after verification.

Billing

Billing Communications: Billing receipts, invoices, and payment notifications will be sent to your new email address.

Organization Membership

Domain-Based Organizations: If your organization uses domain-based membership, changing to an email with a different domain may affect your organization membership. Contact your organization administrator before changing your email if you're part of a domain-based organization.

Best Practices

Verify Promptly: Complete email verification as soon as possible to ensure uninterrupted access to your account and notifications.

Check Spam Folder: Verification emails may be filtered to your spam or junk folder. Check these folders if you don't receive the verification email.

Update Recovery: Ensure your new email address is accessible and secure, as it's used for account recovery.

Organization Considerations: If you're part of an organization, coordinate email changes with your administrator to maintain organization membership.