---
title: Troubleshooting Signing
description: Resolve common signing issues in Clear Ideas.
ogTitle: Troubleshooting Signing
ogDescription: >-
  Fix common signing problems such as verification issues, expired requests, and
  already-signed links.
ogImage: /assets/images/og/document-signing.webp
navigation:
  icon: fasl fa-circle-question
---

# Troubleshooting Signing

## A signer cannot complete signing

Check:

- all required fields are complete
- required checkboxes are checked
- signer verification has been completed
- the request has not expired or been cancelled

## A recipient says the link does not work

Check:

- the request status
- recipient email address
- whether the request was resent
- whether the recipient needs to finish account verification first

## A signer already completed their part but reopened the link

Clear Ideas should show the completed state, not restart the signing ceremony. If the session appears inconsistent, have the sender resend or review the request status.

## A request is expired or declined

The sender should review the request and resend or recreate it as needed.